Terms and Conditions

Payment Terms

For all bookings payments must be made in full by bank transfer at the time of booking.

All additional treatments are paid in cash to the therapist on the day of treatment.

Cancellation Policy

When you confirm and pay for your retreat, you can cancel your booking under the following conditions.

We offer a 100% refund if you cancel 30 days prior to the retreat date, 50% refund 14 days prior.

No refund under 14 days prior. Though in exceptional circumstances you may be able to postpone your booking unless you’d like to gift it to someone else for the same dates.

Liability Disclaimer

We do not provide liability insurance for the protection of individuals who may participate in the DiVine Retreat.

In consideration for your participation in the DiVine Retreat, the individual does hereby release and forever discharge DiVine Retreat, and its facilitators and therapists jointly and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the DiVine Retreat.

This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liability and the consequences thereof, as well as those now disclosed and known to exist. The provisions of any state, federal, local or territorial law or state providing substance that releases shall not extend to claims, demands, injuries, or damages which are known or unsuspected to exist at this time, to the person executing such release, are hereby expressly waived.

By participating in the DiVine Retreat you agree on behalf of your heirs, executors, administrators, and assigns, to indemnify the DiVine Retreat and its facilitators and therapists, joint and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the DiVine Retreat.

It is further understood and agreed that said participation in the DiVine Retreat is not to be construed as an admission of any liability and acceptance of assumption of responsibility by the DiVine Retreat, its facilitators and therapists, jointly and severally, for all damages and expenses for which the DiVine Retreat, its facilitators and therapists, become liable as a result of any alleged act of the parade participant.

Medical Disclaimer

The law in the United Kingdom states that only qualified doctors may diagnose, treat and cure any ailment or disease. The DiVine Retreat aims to inform and educate clients only. Any information given should not in any way be used as a substitute for the advice of a physician or other licensed health care practitioner.

The DiVine Retreat does not claim to diagnose, treat, prescribe, overcome or cure any disease or ailment.

Those clients with acute or chronic illness must seek advice from a qualified health professional or GP.

It is beyond the scope of The DiVine Retreat to provide care or advice for any specific illness, symptom, or condition.

Instead, the aim of The DiVine Retreat is to support guests in key aspects of overall wellbeing, and in particular greater resilience and confidence moving into their next phase.

We offer relaxation and whole life wellbeing in the knowing that each individual who visits us is different in their purpose for attending our retreat. As such, it’s important to be aware that any wished for goals may not be guaranteed and outcomes and results may vary from person to person.

GDPR

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

The term “The DiVine Retreat” or “us” or “we” refers to the owners of the website whose office is at : The Vines, Whyburn Lane, Hucknall, Nottinghamshire, NG15 6QP.

The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The DiVine Retreat’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The DiVine Retreat Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on all our website pages.

Your personal information and data will never be sold or passed onto any third party though your private health records (only completed if you make a booking) may be shared with appropriate in-house therapists when we deem it either necessary or appropriate for your benefit and for best practice.

Collection of Personal Information

When visiting therawretreat.co.uk the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyse trends, administer the site, track user’s movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.

Collection and storage of your financial details

We do not store any of your financial details (credit or debit card numbers). All such information will be deleted after payment is secured.

Links to third party Websites

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites.

This privacy policy sets out how The DiVine Retreat uses and protects any information that you may provide us. The DiVine Retreat is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information from which you may be identified, then you can be assured that it will only be used in accordance with this privacy statement.

The DiVine Retreat may change this policy from time to time by updating this page. This policy is effective from May 2020.

We may collect the following information:

  • name and title
  • contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional email about information which we think you may find interesting using the email address which you have provided.

We do not use use cookies.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, or distribute your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

The Vines
Whyburn Lane
Hucknall
Nottinghamshire
NG15 6QP